FAQs
📦 ORDER & SHIPPING
How much does shipping cost?
Shipping is completely free—no hidden fees, no minimum order required! Our products are carefully packaged and shipped directly to your doorstep without any additional charges.
Do I have to pay customs duties or taxes?
Nope! We cover all customs duties and taxes, so you won’t have to worry about unexpected charges. The total price at checkout is exactly what you pay.
What is your order and shipping process?
After placing your order, you’ll get a confirmation email instantly. We carefully process and ship orders within 1-3 business days. While we strive for fast dispatch, unforeseen circumstances may sometimes cause slight delays. With our free shipping and all duties and taxes covered, delivery usually takes between 5-12 days, depending on your location. The moment your order is shipped, we’ll send you a tracking number so you can follow its progress. Plus, you'll receive email notifications when your package is on its way and once it’s successfully delivered.
How long will it take for my order to arrive?
We strive to process all orders within 1-3 business days (excluding weekends and holidays). Once your order is on its way, you’ll receive a tracking email, and delivery typically takes between 5-12 days, depending on your location.
Can I update my shipping address after placing an order?
Please double-check your address before completing your order. If you need to make changes, contact us immediately. Once an order has been processed, we are unable to modify shipping details.
How do I track my order?
Once your order is dispatched, we’ll send you an email with a tracking number. You can use this to follow your package’s status until it reaches you. If you haven’t received tracking details after a few days, reach out to us for assistance.
Why is my order delayed?
While we work with reliable shipping partners, delays may happen due to factors like customs clearance, weather, or high order volumes. If your package takes longer than expected, please contact us, and we’ll help track it down.
What if my package is lost or marked as delivered but I can’t find it?
If your order is marked as “delivered” but you can’t locate it, check with your neighbors or local delivery office first. While we aren’t responsible for lost or stolen packages, we’ll do our best to assist you in resolving the issue.
Can I cancel or modify my order?
We process orders quickly, so cancellations or changes may not always be possible. If you need to make adjustments, reach out to us as soon as possible, and we’ll see what we can do!
📆 RETURNS & EXCHANGES
Do you offer refunds?
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved, the refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank. If you haven’t received your refund after 15 business days, please reach out to us.
What is your return policy?
We offer a 30-day return policy from the date you receive your order. To be eligible, items must be unused, unworn, and in their original packaging with all tags attached. Personalized and custom-made jewelry, earrings (for hygiene reasons), sale items, and gift cards are non-returnable.
How can I request a return?
To start a return, contact our support team with your order details. Once approved, we’ll provide a return shipping label and instructions on where to send your package. Please note that items sent back without authorization will not be accepted.
Who covers the return shipping costs?
Return shipping costs are the customer’s responsibility unless the return is due to a defect, damage, or an error on our part.
Do you accept returns from the EU under the cooling-off period?
Yes! For orders shipped to the European Union, customers have the right to cancel or return their order within 20 days of receipt, with no specific reason required. The item must still be unused, unworn, and in its original packaging with proof of purchase.
What if my item is damaged or incorrect?
We inspect all orders before shipping, but if you receive a damaged, defective, or incorrect item, contact us immediately. We’ll assess the issue and arrange a replacement or refund.
Can I exchange an item?
Yes! If you’d like to exchange an item, we recommend returning the original purchase first. Once your return is processed, you can place a new order for your preferred item.
✨ABOUT OUR JEWELRY
What materials do you use for your jewelry?
Our pieces are crafted from premium stainless steel, 18K gold plating, and genuine freshwater pearls, ensuring both durability and timeless beauty.
Is your jewelry safe for sensitive skin?
Absolutely! Our jewelry is nickel-free and lead-free, making it hypoallergenic and suitable for all skin types.
How is your jewelry completely waterproof?
Our pieces are made from tarnish-resistant stainless steel with an extra protective coating, ensuring they remain waterproof and sweatproof.
What’s the best way to care for my jewelry?
While our jewelry is waterproof, we recommend wiping it down after exposure to water and storing it in a dry, safe place to maintain its shine.
Can I sign up for restock notifications?
Of course! If an item is out of stock, you can join our waitlist to be notified as soon as it’s available again.
💳 PAYMENT
Which payment methods do you support?
We accept major credit cards, Apple Pay, Google Pay, and other secure payment options for a smooth checkout experience.
Can I change the currency on your website?
Yes! Our website automatically adjusts to your local currency, but you can also switch it manually in the settings.
Why was my payment declined?
If your payment didn’t go through, check that your card details and billing information are correct. If the issue persists, try using a different payment method or contact your bank for assistance.
How do refunds work?
Approved refunds are processed back to the original payment method and typically take 5-10 business days to appear in your account, depending on your bank.
